Administrator Position

Administrator Position

The Counselling Hub Wales invites applications for a dynamic individual to join our growing team. You’ll play a crucial part of the Centre service, which is renowned for its commitment to quality and excellence in therapy and consultancy, you'll play a pivotal role in our continued success.

Contract. Self-employed.
Hours. 10 hours/weekly within office hours.
Hourly rate: £15.00 per hour

Term of Contract: 1 year (possibility of extention, with growth of business)

Location. Hybrid Working

The Role

In this role, you'll serve as the primary point of contact for client enquiries and undertake various administrative tasks essential for the seamless operation of the centre. Reporting directly to the Practice Manager, your responsibilities will encompass a diverse range of duties requiring adaptability and a proactive approach.

IKey Responsibilities.

  • Manage client enquiries and referral processes efficiently

  • Coordinate appointments using our online booking system

  • Maintain accurate records and manage general administration tasks

  • Facilitate the recruitment process for new team members

  • Ensure compliance with essential documentation and regulatory requirements

  • Support training initiatives and foster effective communication within the team

  • Identify opportunities for process improvement and contribute to ongoing enhancements

  • Collaborate closely with the centre team to ensure operational readiness at all times

Essential Requirements.

  • Understanding of mental health and counselling

  • Strong communication and interpersonal skills

  • Exceptional organisational abilities with keen attention to detail

  • Proficiency in written English and grammar

  • Ability to prioritise tasks and meet deadlines effectively

  • Demonstrated initiative and composure under pressure

  • Reliable internet connection and access to necessary equipment

  • Understanding and commitment to maintain confidentiality

  • Adhere to ethical guidelines in all interactions and GDPR compliance.

  • Uphold professional boundaries and safeguarding protocols.

  • Demonstrate empathy, patience, and resilience when working with potiential and exsisting clients who are facing emotional challenges.

  • Contribute positively to the supportive and collaborative culture of our organisation.

Desirable Qualifications.

  • Familiarity with health record management systems

  • Previous experience in a similar administrative role, preferably in healthcare settings

  • Proficiency in blog and content writing, as well as social media management

  • Experience with online appointment booking

Benefits.

  • Flexible remote working arrangements (UK based only)

  • Business admin courses from Level 2 upwards can be attained throughout contract

  • Opportunity to contribute to a growing and respected practice

  • CPD opportunities and ongoing training support

  • Meaningful impact on client experiences as a vital point of contact

How to Apply

To be considered for this role, please submit a comprehensive cover letter outlining your suitability for the position along with your updated CV to hello@counsellinghubwales.co.uk, please include the phrase "Administrator Role Application" in the subject line of your email.

Applications without a cover letter will not be considered. If selected for an interview, further details will be provided.

Please note that due to high response numbers, we reserve the right to close the application process early. If you do not receive a response from us, consider your application unsuccessful at this time.

Application Deadline.

Closing Date: 21/07/24